Week 9 - UPC0004 *bullet point for extra reading "14 do's and donts" meant to be numbers*

Lecture:


In This weeks lecture we were taken through how communication has changed through the years. We were taken through how different forms of communication takes place, for example:

• Between individuals


• Between individuals and organisations


• Within a business


• Between a business and an external organisation

We were also made aware that communication takes place within networks:

• Chain networks


• Circle networks


• Wheel networks


• All-channel networks

There are four types of communication:

• Same time-Same place


• Different time-Same place


• Same time-Different place


• Different time-Different place

We were given examples of ITC (information and communication technology) use:

• MSN messenger


• Discussion boards and forums


• Internet relay chat


• Podcasts


• Blogs


• Wiki webs


• Social networking

Tutorial:

Task 1:

In this weeks tutorial we were asked to visit google.com and use its group searching function:

I chose to search "Arsenal football club"


My results were numerous and various, including Arsenal FC, Arsenal Fans and Arsenal Fixtures as shown below:






Task 2:

We were then asked to visit http://audio.search.yahoo.com/ to search podcasts of our choice, I chose to search "hip hop podcasts":

Task 3:

We were also asked to explore the librarys podcast facilities and read the "About Podcasts" section:

The benefits of using podcasts, for university students, is that podcasts allow students to listen to lectures as part of revision for exams as well as if they have been unable to attend the lecture. Podcasts also allow students to access the opinions of many different people from around the globe as well as keeping up to date with stories and breaking news from around the world.


Extra Reading:

In this weeks extra reading we were asked to look at email etiquette, how to write university standard emails. http://www.techsoup.org/learningcenter/internet/page6175.cfm Reccommended that we keep in mind the 14 do's and donts when emailing:

• When sending an email:

1. Make sure that the email is the right communication for the job


2. Get to the point right away


3. when asking a question, be sure to ask the question


4. Specify who should respond


5. Be clear about when you need a response


6. Provide context to frame your message


7. Dont forget to use correct gramma and punctuation


8. One message, one topic


9. Provide a summary to an FYI email

• When recieveing an email:

1. Dont make any assumptions about the senders emotional state


2. Dont escalate the situation by sending an emotionally charged response


3. Ask for certification


4. Use your email software built-in tools to hepl organise messages


5. Remember: you dont have to respond to every message right away

A different area of the same website reccomended that we keep the following in mind when writing an email:

• Think of an apropriate subject


• Address recipients propperly


• Select an appropriate tone


• Avoid irony and sarchasm


• Edit your message


• Keep message pithy


• Attachments